Testimonials

Mrs Melson, Portishead. BS20

Transformed my very dirty oven (7 years of grime) to a completely shiny ‘like new’ oven! Arrived on time, very efficient, friendly service. Thank you.

Mrs Melson, Portishead. BS20

Mrs Russell, Nailsea. BS48

What a fantastic job – I never would have believed my oven could look like new again. Thank you so much!

Mrs Russell, Nailsea. BS48

Mrs Harper, Bristol. BS9

Oven looks great! Ben aged 3 thought we had a new oven!

Mrs Harper, Bristol. BS9

Mrs Tutton, Portishead. BS20

Fantastic, friendly service. Arrived on time and can’t believe how great my cooker looks, it was in a terrible condition and now looks as good as new. Thank you. Would highly recommend.

Mrs Tutton, Portishead. BS20

Mr ?, Bristol. BS48

Mark, many thanks for an excellent job. Would recommend you anytime.

Mr ?, Bristol. BS48

Mrs Hinchcliffe, Portishead. BS20

I had given up hope of my oven ever looking clean again yet Mark got it looking brand new! A fantastic service and will recommend to everyone.

Mrs Hinchcliffe, Portishead. BS20

Mrs Greenslade, Portishead. BS20

Easy to book and Mark turned up on time. Great service and the end reult was great. Very happy and would definitely book again.

Mrs Greenslade, Portishead. BS20

Mrs Lewis, Portishead. BS20 7JX

Mark arrived on time as arranged. My oven was really quite dirty but this didn’t worry Mark! He protected all the surfaces and flooring and a couple of hours later left me with an oven looking almost new. I am delighted with the end result. I would definitely recommend Mark. Many thanks,

Mrs Lewis, Portishead. BS20 7JX

Mr & Mrs Campbell, Yatton. BS49

We were really impressed by the friendliness of the service and quality of the clean. Our oven now looks like new again – not bad after 6 years of use! Thank you!

Mr & Mrs Campbell, Yatton. BS49

Mrs Archer, Yatton. BS49

Have a very old Lacanche Cote d’or 100 cm gas/electric oven. Inherited from previous house owner’s in very dirty condition. Extremely pleased with results.

Mrs Archer, Yatton. BS49

Mrs Bull, North Somerset. BS48

Never thought my oven could look like new again. Unbelievable!

Mrs Bull, North Somerset. BS48

Mrs Roberts, Portishead. BS20

Arrived early and cleaned the oven so that it was gleaming. Will certainly use and recommend to friends.

Mrs Roberts, Portishead. BS20

Mrs Rowley, Nailsea. BS48

Mark arrived on time, protected my floor and has cleaned the cooker beautifully. It is gleaming! No mess, no chemical smell. I would recommend him.

Mrs Rowley, Nailsea. BS48

Ms Jeffries, Nailsea. BS48

Very accommodating and professional, thorough, wonderful service that I would recommend.

Ms Jeffries, Nailsea. BS48

Mrs D. M. Stephens, Bristol. BS14

My Rangemaster now looks like new! So pleased. Would recommend Mark, extremely pleasant and hard working. On my list for next year.

Mrs D. M. Stephens, Bristol. BS14

Mrs Poole, Churhill. BS25

I was so pleased with the standard of work Mark carried out on my Rangemaster. It looks as good as new – my Mum will never guess that I have not done it myself!!!

Mrs Poole, Churhill. BS25

Mrs D, Wraxhall. BS48

Fantastic job – and it’s like having a new oven. Thank you.

Mrs D, Wraxhall. BS48

Mrs Peden, Portishead. BS20

Thank you for all your hard work making my oven SPARKLE. It does indeed look like a new Rangemaster.

Mrs Peden, Portishead. BS20

Mr Smyth, Somerset. BS48

I came across Mark from an advertising flyer through my letter box. It looked professional, friendly and inviting. Telephoned Mark and he introduced me to himself and his products.Mark arrived on the date and promptly at the appointed time. From that time onwards I was very impressed with the way he set out. Mats to work on to prevent damage to the floor. The whole process was totally professional from start to finish and I would not hesitate to recommend to anyone.

Mr Smyth, Somerset. BS48

Mrs Archer, Portishead. BS20

We can’t thank you enough for sending us Mark! Not only did we get a sparkling clean oven but ”the other half” was thoroughly entertained throughout. Friendly, efficient service – what more could you ask for. Will definitely recommend!

Mrs Archer, Portishead. BS20

Mrs Overfield, Portishead. BS20

Fantastic job. Looks like a new oven and the agent was very pleasant and helpful.

Mrs Overfield, Portishead. BS20

Mrs Cave, Portishead. BS20

I am really pleased with the results of my oven clean. I would definitely recommend you. Thank you.

Mrs Cave, Portishead. BS20

Mrs Marks, Clevedon. BS21

I was extremely pleased with the professionalism of the service I received. Your products smelt lovely and the results are amazing. I would not hesitate to use you or recommend you in the future.

Mrs Marks, Clevedon. BS21

Mrs Barnett, Clevedon. BS21

I am very happy with Mark’s work today. He has explained the process to me and has done a very good job on the oven. Many thanks.

Mrs Barnett, Clevedon. BS21

Mrs Day, Portishead. BS20

Very pleased with the service, very friendly, courteous and efficient. I will be telling everyone to use you guys. Thank you.

Mrs Day, Portishead. BS20

Mrs Payne, Portishead. BS20

Mark did a fantastic job of cleaning my grotty oven. Will definitely recommend. Amazing job!

Mrs Payne, Portishead. BS20

Mrs Putnam, Portishead. BS20

Really great service, quick, clean and friendly. Would definitely use again.

Mrs Putnam, Portishead. BS20

Mrs Northcott, Burrington. BS40

Thank you for sending us Mark, he’s done an excellent job on our oven – shiny and clean for the first time in years. A great service!

Mrs Northcott, Burrington. BS40

Mrs Bryant, Portishead. BS20

Excellent service. Looking like new. Will highly recommend. Look forward to you coming back next year.

Mrs Bryant, Portishead. BS20

Mrs Wilkinson, Portishead. BS20

I am very pleased with my very clean oven – it looks like new again!

Mrs Wilkinson, Portishead. BS20

Mrs Roach, Bristol. BS41

Thanks oven looks like new – efficient and tidy at work. Would use again.

Mrs Roach, Bristol. BS41

Mrs George, Portishead. BS20

My Rangemaster is all shiny and back to it’s original condition! Amazing to see through the windows again!

Mrs George, Portishead. BS20

Mr Iles, Portishead. BS20

Brilliant job!! Forgot what it looked like when new. Sparkling again. Would recommend.

Mr Iles, Portishead. BS20

Mrs C, Portishead. BS20

Job well done – the ovens look like new again.

Mrs C, Portishead. BS20

Mr Oldham, Portishead. BS20

Cracking job! It’s like having a new oven and saved me scrubbing away and not managing half the quality. Mark’s service is spot on and his punctuality excellent. He explained every step and communicated some useful advice too. A definite recommendation.

Mr Oldham, Portishead. BS20

Mrs. R, Portishead. BS20

As good as new! Thank you, will recommend.

Mrs. R, Portishead. BS20

Mrs Whitmarsh, Regil. BS40

Lovely job – my Aga looks sparkling! Thanks Mark for the friendly thorough service.

Mrs Whitmarsh, Regil. BS40

Mr Pearson, Portishead. BS20

Very good indeed – great job – Mark put himself out to get it done before Christmas, so very pleased.

Mr Pearson, Portishead. BS20

Mrs Lewthwaite, Nailsea. BS48

Mark did an excellent job of restoring my oven to pristine condition. I would have no hesitation in recommending Mark!

Mrs Lewthwaite, Nailsea. BS48

Mrs Bowers, Portishead. BS20

I am absolutely amazed at how well my oven cleaned up! Mark was a pleasure to have around, lovely and cheerful. I would/will absolutely recommend him to people and wouldn’t hesitate to use him in the future.

Mrs Bowers, Portishead. BS20

Mrs Harvey, Portishead. BS20

Mark arrived on time and has worked really well and was a very pleasant man. We will definitely use him again when I need my cooker cleaned. I will also recommend him to friends and family.

Mrs Harvey, Portishead. BS20

Nic Price, Bath. BA2

Mark worked hard to clean our oven. He’s done an excellent job. I would recommend him. Thanks very much, top job.

Nic Price, Bath. BA2

Mrs Ryan, Clevedon. BS21

I am very pleased with Mark, he has cleaned the oven spotlessly, lovely job. I would use him again. Thank you mark.

Mrs Ryan, Clevedon. BS21

Mrs Kite, Nailsea. BS48

Thank you very much for a fantastic job. Our oven was a real challenge but now it is like new.

Mrs Kite, Nailsea. BS48

Mrs Shipp, Portishead. BS20

Mark was very cheerful, polite and informative and arrived at agreed time. My oven is now sparkling clean ‘looks like new’. Mark also gave good tips on future use of oven.

Mrs Shipp, Portishead. BS20

Mrs ?, Portishead. BS20

Thank you, an amazing job and a pleasure to have in our home. Many thanks.

Mrs ?, Portishead. BS20

Mrs Base, Portishead. BS20

Thank you for the great service. My oven looks as good as new now. I would definitely recommend OVENU to others.

Mrs Base, Portishead. BS20

Mrs Cooper, Claverham. BS49

Absolutely delighted! Great service and would recommend to use Mark.

Mrs Cooper, Claverham. BS49

Mrs Thomas, Portishead. BS20

Mark was a delight to have in my home. He did a wonderful job on my oven and will definitely be getting him back again in the future.

Mrs Thomas, Portishead. BS20

Mrs Chapman, Portishead. BS20

Prompt service. Mark was really helpful and has done a great job. He has moved 5 years worth of mess without complaint. Will definitely recommend to my friends.

Mrs Chapman, Portishead. BS20

Mrs Baker, Portishead. BS20

Just want to say that Mark did a wonderful job sorting out our very messy oven. Explained the process through and gave handy hints along the way. Will be using again!

Mrs Baker, Portishead. BS20

Mrs Ford, Portishead. BS20

I am very pleased with the results. My oven looks like new again. I would recommend Mark to clean your oven.

Mrs Ford, Portishead. BS20

Mrs Rice, Portishead. BS20

Absolutely delighted with the service and result of my clean oven. 1st class! Thank you.

Mrs Rice, Portishead. BS20

Mrs Coombed, Portishead. BS20

Many thanks for cleaning my very DIRTY oven until it looks new.

Mrs Coombed, Portishead. BS20

Mrs Perrin, Bristol. BS4

Thank you for leaving me with an as new oven. You would prefer me not to clean it but will endeavour to keep it pristine.

Mrs Perrin, Bristol. BS4

Miss Roberts, Wrington. BS40

Excellent job. Very pleased. Will recommend.

Miss Roberts, Wrington. BS40

Mrs Haynes, Portishead. BS20

Prompt, efficient and friendly. Very pleased – will use again. Tidy and presentable.

Mrs Haynes, Portishead. BS20

Mrs Baykaa-Murray, Yatton.

Amazing! Feels like ”new bling” in the kitchen.

Mrs Baykaa-Murray, Yatton.

Mrs Wilmot, Portishead. BS20

Mark delivers a great service, very diligent and friendly. Ovens so clean you could eat your dinner off them, brilliant. Would recommend him to all my friends.

Mrs Wilmot, Portishead. BS20

Mr Wilson, Portishead. BS20

It’s the first time we have used the OVENU company and we are very pleased with the job they have done and will use them again.

Mr Wilson, Portishead. BS20

Mrs Keitch, Portishead. BS20

Just to say thank you very much for a professional and friendly service. I am more than happy with the results – my 10 year old oven now looks super clean and brand new. I will not hesitate to use OVENU again.

Mrs Keitch, Portishead. BS20

Mr Todd, Portishead. BS20

Excellent service – oven went from a real mess to mint condition. Many thanks.

Mr Todd, Portishead. BS20

Mrs. Greatorex, Blagdon. BS40

Great service, arrived on time, very helpful, knowledgeable and friendly. Kept everything clean and tidy and respectful of kitchen surfaces. Did a great job and inspected it with me at the end of the job. Thank you!!

Mrs. Greatorex, Blagdon. BS40

Mrs. Jarvis, Nailsea. BS21

My Rangemaster was looking very tatty but after a visit and valet from Mark it looks like new. I can thoroughly recommend Mark from OVENU (North Somerset) as a professional, diligent and adept oven cleaner.

Mrs. Jarvis, Nailsea. BS21

Ms. Philppart, North Somerset. BS20

Very professional. My oven looks like it did the day it arrived! I would thoroughly recommend!

Ms. Philppart, North Somerset. BS20

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.